Repairs Scheduler / Planner

REPAIRS SCHEDULER/ PLANNER ROLE\n\nSE London \n\nHybrid Working - 1 day a week from home\n\nExciting opportunity to join a large Property Services Contractor\n\nKey purpose: To provide a responsive service to customers, raise works orders and respond to queries, as well as dealing with daily contract administration. \n\nKey responsibilities:\n\nManaging operatives diaries\nLiaising with tenants and operatives to arrange repairs\nPlanning repairs works for pre and post inspection, reactive, voids and emergency repairs\nPrioritising emergency works\nBooking appointments and allocating works to the available operatives, and following works from start through to completion\nEffectively communicate any concerns about work quality and ensure operatives have the right material to complete their work\nEnsure all relevant data is up-dated on a timely basis\nAccurate filing of contract paperwork and ongoing maintenance of files, to include for example time sheets and completion sheets from sub contractors.\nEstablish customer needs and provide a service in relation to repairs to properties - e.g. take repair requests from tenants, diagnose repairs to include trade and duration, and book appointments.\nWork with colleagues, residents, operatives, sub-contractors and other suppliers to ensure targets are met and an excellent service is delivered.\nUse and update the IT and other systems, inputting and extracting information and ensuring protocol is followed.\nEnsure requirements of Health and Safety legislation are followed and undertake\nHealth and Safety training as required.Key skills and experience\n\nExperience of working in a customer service environment\nExperience in a Housing environment\nExperience in a repairs & maintenance environment\nMakes decisions based on set standards and procedures\nConsistently maintains high level of performance.\nCommunicates in a clear, concise and constructive manner based on own knowledge and experience, meeting the needs of the caller effectively and efficiently, remaining calm and in control.\nResilient in difficult or stressful situations\nAble to empathise with customers\nAble to produce clear and concise correspondence.\nAccurate IT skills (Microsoft Word)35hour week \n\nIf you have the relevant experience and are available straight away please apply with your most recent CV